SECNY FCU Prepares to Step Back into Full-Service Reopening
We are implementing a stepped transition to full-service reopening plan, which has been triggered by the regional openings recently announced by Governor Andrew Cuomo. Although as an essential business, we have been operating during this time, by limiting the number of members in our lobbies and restricting transactional business to our drive-thru only, we felt being in line with New York’s direction prudent.
DURING ALL STEPS, NYS Department of Health and CDC guidance will be in effect. Masks remain mandatory in our lobbies. Deep clean processes continue. Hand sanitizer available to members and staff. We continue to monitor the local environment and will follow all protocols to protect our members and staff. SECNY may alter this schedule and adjust lobby capacity as deemed necessary.
Step III – expected June 29
Main Office, Onondaga Hill lobby open
Monday-Friday 8:30am to 5:00 pm. Saturday 9:00am to 12:00pm.
Baldwinsville, Manlius, North Syracuse and Skaneateles lobbies to be open
Monday-Friday 8:30am to 5:00pm. Saturdays - Lobbies remain closed - Appt only
Drive-Thru remains open
Monday-Friday 8:30am to 5:00pm Saturdays 9:00am-12:00pm
Social distancing guidelines remain in effect. SECNY Staff reserve the right to monitor lobby traffic and enforce necessary safety protocols. MASKS ARE REQUIRED FOR MEMBERS, VISITORS AND STAFF.
Curbside service available through STEP III (Simple service tasks-contact the credit union branch to inquire).
March 23, 2020
Credit Unions Helping People.
SECNY Federal Credit Union is federally chartered and federally insured. We want members to understand that we are complying to all applicable federal guidelines while balancing the safety and security of our staff, members and their families.
We will go above and beyond as much as possible. Need help or guidance? Contact us.
Our current Skip Pay Program allows for up to two skip payments in a calendar year. Need more? We may allow additional skip pays! No fees. No need to show hardship. Just don't go delinquent before you ask. Contact our lending department at 315-469-5599 or email at [email protected]
If you need to skip up to two mortgage payments, contact us and we will assist you. Need more? Talk to us and we will work with you as best we can. Contact our mortgage department at 315-469-5599 or email at [email protected]
We offer our members 450+ local surcharge-FREE ATMs throughout Central New York and 55,000+ surcharge-free nationwide. If you use another ATM at a gas station or bank that charges, we have no control over those fees. You may try to contact them to get your fee back. Better yet, use your card at our machines or local merchants.
We do have agreements in place to share machines with other credit unions such as Empower FCU, Summit FCU, Auburn Community FCU and others. You can use their machines surcharge-free and their members can use ours.
Check out our ATM locator for an ATM near you.
It is illegal to write checks on an account that you don't have money in. We provide many options to help cover you. Make a mistake? Contact us and we will work with you. We are not looking for fees and expect that members will not abuse account privileges. If account abuse is continual, charges may be assessed including account closure.
Need an overdraft line of credit? We are temporarily lowering our Overdraft Line of Credit rate to 7.99% starting April 1 through December 31, 2020. Contact us for information.
We previously outlined all of our electronic services that are available to you and most of them are FREE. Use them. Need help? Call us or email us and we will be there.
Stay home. Be smart. We look forward to the day where it’s business as usual again and we can visit more often with you!
We are not perfect but promise that we will do everything that is reasonably possible. Work with us and we will work with you. Together we will be smarter and stronger.
For everyone's safety, our offices are open with limited staff. Some with drive thru only and by appointment only. Check our website regularly for updates.
Thank you for your membership. Your Credit Union is Here to Help You!
Financial Status & Membership:
|AS OF 3/31/20|
Serving everyone in Onondaga, Cayuga, Madison, and Oswego counties