March 23, 2020
Credit Unions Helping People.
SECNY Federal Credit Union is federally chartered and federally insured. We want members to understand that we are complying to all applicable federal guidelines while balancing the safety and security of our staff, members and their families.
We will go above and beyond as much as possible. Need help or guidance? Contact us.
Our current Skip Pay Program allows for up to two skip payments in a calendar year. Need more? We may allow additional skip pays! No fees. No need to show hardship. Just don't go delinquent before you ask. Contact our lending department at 315-469-5599 or email at [email protected]
If you need to skip up to two mortgage payments, contact us and we will assist you. Need more? Talk to us and we will work with you as best we can. Contact our mortgage department at 315-469-5599 or email at [email protected]
We offer our members 450+ local surcharge-FREE ATMs throughout Central New York and 55,000+ surcharge-free nationwide. If you use another ATM at a gas station or bank that charges, we have no control over those fees. You may try to contact them to get your fee back. Better yet, use your card at our machines or local merchants.
We do have agreements in place to share machines with other credit unions such as Empower FCU, Summit FCU, Auburn Community FCU and others. You can use their machines surcharge-free and their members can use ours.
Check out our ATM locator for an ATM near you.
It is illegal to write checks on an account that you don't have money in. We provide many options to help cover you. Make a mistake? Contact us and we will work with you. We are not looking for fees and expect that members will not abuse account privileges. If account abuse is continual, charges may be assessed including account closure.
Need an overdraft line of credit? We are temporarily lowering our Overdraft Line of Credit rate to 7.99% starting April 1 through December 31, 2020. Contact us for information.
We previously outlined all of our electronic services that are available to you and most of them are FREE. Use them. Need help? Call us or email us and we will be there.
Stay home. Be smart. We look forward to the day where it’s business as usual again and we can visit more often with you!
We are not perfect but promise that we will do everything that is reasonably possible. Work with us and we will work with you. Together we will be smarter and stronger.
For everyone's safety, our offices are open with limited staff. Some with drive thru only and by appointment only. Check our website regularly for updates.
Thank you for your membership. Your Credit Union is Here to Help You!
Thursday, March 19, 2020
What is SECNY doing to protect employees, members and are you still open?
We are encouraging employees and members to practice social distancing as much as possible.
Temporarily, during the COVID-19 outbreak, SECNY will operate on the following schedule beginning Tuesday, March 24th:
Monday-Friday: Lobby open 8:30am-1:00pm
Saturdays: Lobby open 9:00am-12:00pm
ALL OTHER BRANCHES
Monday-Friday: Drive-Thru ONLY 8:30am-5:00pm
Saturdays: Drive-Thru ONLY 9:00am-12:00pm
ALL OTHER TRAFFIC IS BY APPOINTMENT ONLY.
The Main Contact Center is still available to receive calls Monday-Friday 8:30am-5:00pm at (315) 469-5599.
We continue to provide our members with the financial services they need and staff will also be available by phone to take your loan applications, answer your questions and assist you.
Please call your Branch Office for assistance or to make an appointment. We will resume normal operations as soon as possible.
How can I protect myself from scams?
Unfortunately, there have been an increase in scams lately as fraudsters trying to take advantage of the current situation. Be extra vigilant about potentially fraudulent emails and phone calls at this time. If you ever have a question about whether a call, email, or letter from SECNY is legitimate, please call your branch office.
Please note: SECNY will NEVER contact you by phone or email and ask you to verify your account details such as debit or credit card numbers, social security number, and/or passwords. If you receive an email, text message or phone call like this, please contact us immediately and do not provide any information to the sender.
Monday, March 16, 2020
With the New York State of Emergency and School District Closings, we are monitoring conditions regarding COVID-19 closely. As part of our changing response, how we protect our staff and our members is of the highest importance. Here is the latest information we would like to share with you regarding your credit union and the evolving situation.
At unprecedented times like this, we realize members may experience financial hardship and need our help. Credit unions have always been about “people helping people” and that won’t change.
What can we do to help you now?
- Skip Pay is available (up to 2 payments) on your existing loan-Skip Pay fee will be waived during this time.
- Loans may be offered to members at reduced rates during this crisis.
- Sign up for Direct Deposit and get a FREE Debit Card. Get access to over 55,000 FREE ATMs nationwide with 450+ available in CNY available to you. Most open 24 hours.
- SECNY offers Mobile Wallet options for both debit and credit cards using Apple Pay, Google Pay and Samsung Pay.
- No Annual Fee Credit Card. 0% with interest for up to 12 months. MasterCard or Visa, the choice is yours.
- Home Equity Line of Credit as low as 1.99% up to a year.
- Cashier’s Check Fee will be waived.
Please reach out and let us know how we can assist.
Our staff will wear protective gloves and masks in public contact areas.
24 Hour ATMs and Night Depository are available at each office.
HOURS OF OPERATION
Please stay tuned to our website as we continue to monitor the situation and may make adjustments accordingly.
MAIN OFFICE – Onondaga Hill
We will limit access to the main lobby and office area only. All other areas are off limits and other entrances restricted.
- Effective Tuesday, 3/24 the Main Office will be open 8:30-1pm only for in-branch traffic.
- The Main Office will be open regular lobby hours 9am-12pm.
ALL OTHER BRANCHES (Baldwinsville, Manlius, North Syracuse, Skaneateles)
Out of an abundance of caution, we have made the decision to adjust hours to the following:
- Effective Tuesday, 3/24 all branches will go to DRIVE-THRU ONLY from 8:30am-5pm.
- All other traffic will be BY APPOINTMENT ONLY.
- This Saturday, 3/21 branches will be open regular hours 9am-12pm.
- Effective Saturday, 3/28 branches will go to DRIVE-THRU ONLY service from 9am-12pm.
IN-SCHOOL BRANCHES CLOSED EFFECTIVE IMMEDIATELY.
Our in-school branches will be closed until further notice.
WE ARE READY TO HELP.
We understand that this is a unique situation, and we are committed to helping any members who may need assistance.
Members who need to have one-on-one or in-person appointments should reach out by phone first to our branches and we will work with you to come up with accommodations to meet your needs.
- Main Office Contact Center (315) 469-5599
- Manlius (315) 682-1174
- Baldwinsville (315) 635-5418
- North Syracuse (315) 214-2995
- Skaneateles (315) 554-8070
For after-hours debit/credit card and/or Corillian Online Banking assistance:
Contact the Main Office contact center at (315) 469-5599 and select the appropriate option.
MOBILE, ONLINE and NIGHT DEPOSIT BANKING IS AVAILABLE 24/7 FOR MOST TRANSACTIONS
With mobile and online banking, you can check balances, transfer funds, pay loans and credit cards, make bill payments—all from the comfort of home. If you have questions about setting up online or mobile banking, one of our Member Service Contact Center Representatives can help walk you through this process during regular business hours Monday-Friday 8:30am-5:00pm. Contact us at (315) 469-5599 for assistance.
Our top priority is the safety and wellness of our staff, our members and the communities we serve. We will do our best to help you through as we navigate this change together.
Financial Status & Membership:
|AS OF 12/31/19|
Serving everyone in Onondaga, Cayuga, Madison, and Oswego counties